WhatsApp AI Order & Lead Automation
Turn unstructured WhatsApp messages into verified orders, bookings, and qualified leads automatically with FastAPI, PostgreSQL RLS, and WhatsApp webhooks.
The Operational Problem
Your staff spends hours manually answering the same queries, copying customer addresses into spreadsheets, and clarifying orders. After hours, high-intent buyers leave for competitors who reply within seconds.
The Automated Solution
A 24/7 intelligent agent hooked directly into your backend. Messages are parsed for intent (ordering, booking, FAQ), items are validated against your inventory, and confirmed tickets are pushed instantly to your POS, Google Sheet, or CRM.
What This System Automates
Extracts items, quantities, add-ons, and delivery notes from freeform text in Roman Urdu or English.
Prompts for missing delivery details, delivery pin drops, phone verification, and preferred payment methods.
Instantly posts structured JSON order tickets into your live staff dashboard or Google Sheets ledger with zero delay.
When a complaint or custom request arrives, the bot tags the thread, alerts a human manager, and pauses auto-responses.
Who Is This Built For?
Handling peak dinner rush orders, daily menu specials, delivery tracking, and takeaway bookings without phone bottlenecks.
Automating appointment scheduling, doctor availability inquiries, reminder broadcasts, and booking cancellations.
Capturing high-intent buyer inquiries, sharing product catalogues, collecting proof of payment, and generating shipping slips.
Production Architecture & Integrations
PostgreSQL RLS Isolation
Multi-tenant row-level security isolates customer records and orders per branch/tenant at the database level.
Model Routing & Guardrails
Low-latency fast models for simple FAQ queries, and structured reasoning models for order schema extraction.
Webhook Ingestion Layer
FastAPI async webhook receivers with signature verification, deduplication, and retry queues.
Case Study: TarkaBot Restaurant SaaS
TarkaBot is an active multi-tenant restaurant operating system engineered by Ahsaan. It converts unstructured Roman Urdu and English WhatsApp chats into structured kitchen tickets with 32 automated tests, tenant isolation, and live KDS screen sync.
How We Build It (10–14 Days)
- Day 1–3: Workflow audit, catalogue schema definition, and intent taxonomy.
- Day 4–8: FastAPI webhook setup, LLM parsing prompt tuning, and database RLS setup.
- Day 9–12: POS/CRM sync integration and end-to-end sandbox testing.
- Day 13–14: Production launch, staff walkthrough, and monitor handover.
Fixed Scope & Fixed Pricing
Includes catalogue ingestion, intent parsing, WhatsApp gateway connection, database isolation, testing, and 14 days of post-launch monitoring.
Frequently Asked Questions
Can the bot understand Roman Urdu as well as English?
Yes. Using structured LLM prompt routing and few-shot examples, incoming messages in Roman Urdu (e.g. '2 biryani parcel kr dein aur bill bta dein') are parsed into normalized JSON order objects just as accurately as standard English.
What happens when an order or inquiry is ambiguous?
The system triggers a clarifying follow-up automatically or escalates to a human operator via the business dashboard, tagging the chat with context so your staff can step in without missing a beat.
How is my customer and order data kept secure?
Every business account runs with PostgreSQL Row Level Security (RLS) isolation. Customer phone numbers, order records, and conversation histories are strictly partition-locked by tenant ID at the database engine level.
Do I need the official WhatsApp Business API or can I use existing numbers?
We support both official WhatsApp Cloud API and self-hosted gateway solutions (such as Evolution API) depending on your messaging volume, compliance needs, and monthly budget.
What is the typical deployment timeline?
A standard scoped implementation (menu/product catalogue + order parsing + kitchen/CRM sync + admin dashboard) takes 7 to 14 business days from kickoff to live production testing.
Ready to automate your WhatsApp workflow?
Let's discuss your custom operational requirements and design a system that works for your business.